This Policy was updated on September 4th, 2019

 

General Delivery Information

Our orders are shipped from Florida, USA.

Our products are packed and shipped flat, unassembled and packed in two types of custom made boxes designed to protect the products during transportation.

  • CUBIQZ Shipping boxes:
    • Come in two sizes: Large 48“ x 40” x 7”   and   Small 40” x 40” x 7”.
    • Can be delivered to any address, commercial or residential.
    • These can easily fit in the trunk of most SUVs and can easily be moved by two people.
  • FedEx® Flat Rate Freight boxes:
    • Come in two sizes: short 48” x 40” x 28” (includes a pallet) and tall 48” x 40” x 38” (shipped with a wood pallet).
    • Can only be delivered to a receiving dock in a commercial address and require the use of a pallet jack to be moved.
    • For an extra fee, these can be delivered to a residential address, but the Customer will be liable for any additional fees associated to the extras of the delivery, such as inside delivery, pallet jack use, etc.

We are not able to deliver to PO Boxes or APOs. Delivery beyond the 48 contiguous states to Hawaii, Alaska, Puerto Rico and any US overseas territories will be subject to extra charges and different transit times as per carrier’s fees and schedules, which will be communicated to the Customer upon order placement.

Order Pick up from our Warehouse

If the Customer is located within the area of Fort Lauderdale (Florida), once the order is placed and paid for, the Customer can choose to pick it up directly from our warehouse. In this case, orders will be ready within 48 business hours of order placement and confirmation (excluding official holidays, Saturdays and Sundays). There is a flat fee of $25.00 associated to this option for orders picked up from our loading dock floor and shall be payable at the time of ordering.

To pick up the order from our warehouse:

  1. Customer must bring a valid government-issued photo ID and a printed order confirmation document.
  2. If the Customer wishes to designate a different person to pick-up the order, the Customer must notify us by email of the full name of the of the designated person, whom shall present a valid government-issued photo ID and the printed order confirmation document at the time of pick up.
  3. It is important that an order is picked up no later than 48 hours after pick-up date has been communicated to the Customer. If the order is not picked up within this time period, it will be cancelled and payment refunded in accordance with the conditions set forth in our Return, Cancellation & Refund Policy. (Click here for link)
  4. Upon pick-up, the Customer is requested to consider the size of vehicle, as the order may be larger and heavier than expected. For details on the packaging, please contact our Customer Care Unit +1 971-865.4328 and we will provide full details about the size, number of pieces and total weight of the order.

Order Delivery to the Customer’s Place

Once an order is placed and paid, the Customer can choose to have the order delivered to a residential or business address. The shipment service is offered through a third party independent provider and delivery timeframes and rates will be confirmed at the moment of placing the order.

Date of delivery

Upon placing the order, we will notify the Customer of an Estimated Date of Delivery. This is not a guaranteed delivery date for the order. We calculate this estimated date considering the total amount of time required to process the order including fulfilling it and the transit time to the delivery address.

When placing an order, these factors influence the Estimated Delivery Date:

  • Order Processing: The amount of time it takes us to prepare the order for shipping. This typically is 1 – 2 business days.
  • Transit Time: The amount of time it takes to leave our distribution center and arrive at final destination.

Deliveries will be made between the hours of 8:00am and 5:00pm on the communicated delivery date. The third-party delivery company will make every effort to deliver within the time window provided but it is not a guaranteed. Any additional cost incurred at the time of delivery and derived from the Customer delaying the reception or requesting any extra service to the third party carrier shall be the sole responsibility of the Customer and as such any extra charges shall automatically be charged to the credit card used to pay for the order.

Order reception

Either the Customer or its representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. This agreement is with the Customer and CUBIQZ USA. Neither CUBIQZ USA nor the third-party delivery company that has been contracted by CUBIQZ USA to perform the delivery will be held responsible if the Customer decides to have a third-party accept, receive and sign the reception of the order without recording the proper notations of visible defects of packaging, damaged items, or missing merchandise.

The Customer is requested to sign the delivery note in the presence of the third party company representative to indicate the acceptance of the shipment. The Customer shall examine the order and ensure there are no visible signs of damage to the boxes. In the event that there are missing pieces, damaged or incorrect packages, the Customer shall record the problem on the delivery note and contact our Customer Care Unit by phone on +1-971-865.4328 or by email (WeCare@cubiqzusa.com) within2 working days of the delivery date and start a damaged products return process. For details, please refer to our Return, Cancellation & Refund Policy.

A signed delivery receipt, without proper notations of missing, damaged or incorrect item(s) represents the Customer’s acceptance of the complete order in perfect condition.

Damaged deliveries

Once the damaged products claim has been processed by our Customer Care Unit, the third party shipping company which delivered your product will be ordered to pick it up from the same location it was delivered to. Please refer to our Order Return, Cancellation & Refund Policy.

Shipment extra costs and fees

All deliveries are made using a third party shipping company. The services do not include “threshold” or inside residential delivery. Inside delivery is charged separately and needs to be requested at the time of placing the order. Failure to properly request any delivery service which results in an extra charge for the shipment cost will automatically be charged to the Customer’s credit card as soon as the cost is known to CUBIQZ USA.

If no one is available to receive the delivery, a re-delivery fee will be applied to the order and will also automatically be charged to the Customer’s credit card once known.

Changes to the delivery address after placing and order

We cannot make any changes to the delivery address once the order is placed, confirmed and paid. An order’s shipping cost is quoted based on a specific delivery address. If this is modified, the order will have to be cancelled and be re-ordered. We apologize for any inconvenience.

For details, please refer to our Return, Cancellation & Refund Policy. (Click here for link)